Your privacy matters to us. This Privacy Policy explains how Coast To Coast Compassionate Care ("we," "our," or "us") collects, uses, discloses, and safeguards the information you provide when you visit our website at coasttocoastcompassionatecare.com, submit an appointment request, or otherwise interact with our services. Please read this policy carefully. By using our website or services, you agree to the practices described below.
1. Who We Are
Coast To Coast Compassionate Care is an independently-owned, nationwide non-medical in-home care agency. We connect clients with independent contractor caregivers — including Companions, CNAs, MAs, LPNs, and RNs — throughout the United States. Our primary offices are located in Vero Beach, Florida, with operations serving clients in all 50 states.
For privacy-related inquiries, you may contact us at:
2. Information We Collect
2.1 Information You Provide Directly
When you interact with our website or request our services, we may collect the following types of personal information:
- Contact Information: Full name, phone number, and email address
- Service Information: Location of care, relationship to the person receiving care, preferred contact method, and best time to reach you
- Personal Details: Age of the person needing care and the nature of care services being requested
- Employment Information: If you apply to join our caregiver network, we may collect professional credentials, work history, availability, and other application-related information
- Communications: Any messages, questions, or correspondence you send to us through our contact form or by email
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically through standard web technologies, including:
- IP address and general geographic location
- Browser type, version, and operating system
- Pages visited, time spent on pages, and referring URLs
- Device type and screen resolution
This information is used solely to understand how our website is used and to improve the visitor experience. It is not linked to personally identifiable information unless you have submitted a form or contacted us directly.
2.3 Cookies and Tracking Technologies
Our website may use cookies — small text files stored on your device — to enhance your browsing experience and analyze site performance. We do not use cookies to track you across third-party websites or serve targeted advertising. You may disable cookies in your browser settings at any time; however, doing so may affect certain website functionality.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to your appointment requests, match you with appropriate caregivers, and coordinate care services
- Communication: To contact you by phone, email, or text regarding your inquiry, appointment, or ongoing care
- Caregiver Coordination: To share relevant care details with the independent contractor caregiver assigned to serve you
- Insurance Coordination: To assist with long-term care insurance verification and billing where applicable
- Recruitment: To process caregiver applications and manage contractor onboarding
- Website Improvement: To analyze site usage and improve the functionality and content of our website
- Legal Compliance: To fulfill our obligations under applicable federal, state, and local laws
- Safety: To detect, investigate, and prevent fraudulent or harmful activity
We do not use your personal information for automated decision-making or profiling that produces legal or significant effects.
4. How We Share Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
- Caregiver Contractors: We share necessary care details with the independent contractor caregiver assigned to your case, solely for the purpose of delivering requested services
- Service Providers: We may share information with trusted third-party vendors who assist us with website hosting, email delivery, form processing, or business operations. These providers are contractually obligated to protect your information and may not use it for any other purpose
- Insurance Providers: With your authorization, we may share information with your long-term care insurance company to facilitate coverage verification or claims
- Legal Requirements: We may disclose information when required by law, subpoena, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the successor entity. We will notify you of any such change
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business records, and comply with applicable legal obligations. In general:
- Appointment inquiry information is retained for a minimum of three (3) years
- Active client records are retained for the duration of the care relationship and seven (7) years thereafter
- Caregiver contractor records are retained for seven (7) years following the end of the contractor relationship
- Website analytics data is retained for up to twenty-four (24) months
When personal information is no longer needed, we delete or anonymize it in a secure manner.
6. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure server hosting with restricted access controls
- Regular security reviews and updates
- Limited access to personal information on a need-to-know basis
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk. If you believe your information has been compromised, please contact us immediately at (888) 944-4144.
7. Your Rights and Choices
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you
- Correction: The right to request that we correct inaccurate or incomplete information
- Deletion: The right to request that we delete your personal information, subject to certain legal exceptions
- Opt-Out of Communications: The right to opt out of receiving marketing or promotional communications from us at any time
- Data Portability: Where applicable, the right to receive your data in a portable format
To exercise any of these rights, please contact us at info@coasttocoastcompassionatecare.com or call (888) 944-4144. We will respond to verified requests within thirty (30) days.
8. California Residents — CCPA Notice
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
- The right to know what personal information we collect, use, share, or sell
- The right to delete personal information we have collected, subject to exceptions
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of personal information (we do not sell personal information)
- The right to limit use of sensitive personal information
- The right to non-discrimination for exercising your CCPA rights
To submit a CCPA request, contact us at info@coasttocoastcompassionatecare.com or call (888) 944-4144.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take prompt steps to delete that information. If you believe we may have inadvertently collected information from a child, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites, including our caregiver application portal (ClearCare), social media platforms (Facebook, Instagram), and review platforms (Caring.com). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following the posting of changes constitutes your acceptance of the revised policy.
12. How to Contact Us
