Refund Policy

💳 Payment Terms

All payments are due upon receipt of invoice. Coast To Coast Compassionate Care issues weekly invoices based on actual hours of care provided during the service period.

• Services are billed at the agreed hourly rate per the signed Client Service Agreement.
• A minimum shift length of 4 hours applies per visit.
• Invoices are generated weekly and due upon receipt.
• A late fee may apply after 3 days from the invoice date.

🚫 Services Already Rendered

No refunds will be issued for services already rendered. Once a caregiver has provided care during a scheduled shift, that service is considered delivered and payment is owed in full for hours worked.

💰 Prepaid or Unused Services

If a client has prepaid for services that have not yet been rendered, a refund may be requested under the following conditions:

• A written refund request must be submitted within 30 days of the original payment date.
• Refund requests must be submitted in writing to billing@coasttocoastcompassionatecare.com or by calling (888) 944-4144.
• Approved refunds will be processed within 7–10 business days to the original payment method.
• Refunds are reviewed and approved on a case-by-case basis by agency management.

🔒 Hold Week / Service Deposit

New clients may be required to pay a hold week deposit to secure their care start date. This deposit:

• Is applied to the client's first week of service upon care commencement.
• Is non-refundable if the client cancels before services begin, unless cancellation is made more than 72 hours prior to the scheduled start date.
• May be refunded in full if cancelled with more than 72 hours' notice, at management's discretion.

📅 Shift Cancellations

Clients who cancel a scheduled shift may be subject to a cancellation fee as follows:

• More than 24 hours notice: No charge.
• Less than 24 hours notice: A cancellation fee equivalent to the minimum shift (4 hours) at the client's agreed hourly rate may apply.
• Cancellation fees are waived in cases of documented medical emergency.

⚖️ Billing Disputes

If you believe there is an error on your invoice, please contact us within 14 days of the invoice date. We will review the dispute promptly and work with you to reach a fair resolution. Disputes can be submitted to billing@coasttocoastcompassionatecare.com or by calling (888) 944-4144.

📋 Rate Changes

Service rates are subject to change with 30 days written notice to the client or their authorized representative. Any rate changes will be reflected in future invoices only and will not apply retroactively to services already delivered.

Questions About Your Invoice or Refund?

Our billing team is happy to assist you. Please reach out and we will respond promptly.